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Our most frequently asked questions:

An essential oil is a highly concentrated, pure oil derived from elements of plants such as leaves, flowers, roots. They're 100% natural.

We take great pride in sourcing the highest quality oils from all over the world. What separates us from the rest is a team of independent chemists and a quality assurance team that perform audits on every bottle of oil we sell! We guarantee 100% pure essential oils. No chemicals. No synthetic fragrance, oils or fillers. Just pure oils!

We have spent a lot of time sourcing our oils, and choosing the highest quality oil from the country with the best climate for each individual oil. All of our oils are tested for pesticides and their chemical properties analyzed to insure you are getting the purest oils that match organic standards. Organic certification isn’t feasible in a lot of these countries, but that doesn’t mean the quality is any less. We are working toward adding more organic oils that meet our overall scent standard as they become available.

Helias Oils can be used in many different ways! From diffusing it using your Helias diffuser to using it on your skin to clear acne, these oils have many uses and benefits. We've highlighted the biggest benefits of each oil and outlined you for on how to use them! Go check it out! We’re always here to answer your questions, so feel free to email us at [email protected]

If you're experiencing an issue connecting the Beoplay A1 to your device, checkout the documentation and solutions below:

Interference with the Bluetooth signal – Bluetooth operates in the 2402 to 2480 MHz range and may be disturbed by other 2.4 GHz networks (e.g. WiFi routers and networks, wireless keyboards, mouse, etc). Turn off or remove other Bluetooth connections in the surrounding area, then try connecting again. Alternatively, go to another location, such as an elevator or outside, that has less Bluetooth noise from other products to test your connection.

Distance between the E8 and Bluetooth device - Face the front of your product towards the Bluetooth transmitting device (max distance is 10 meters and line-of-sight). Note that the Bluetooth antenna must be in your right earbud.

E8 Bluetooth receiver in the right earbud – If you wear a sports watch (e.g. an Apple watch) on your left wrist and are experiencing dropout issues, we recommended moving the watch to your right wrist.

We do not recommend ingesting any essential oil.

Check out the individual product page for their birth place.

Yes! Absolutely. Make sure you dilute any essential oil with a carrier oil, specially if your skin is sensitive. Try a small patch before fully using it.

We recommend you discuss with your vet before using any oils on or around your pet, every pet is different.

You sure can! Just remember to clear out the glass dropper of any oil and always carry the glass bottle in its packaging for any accidents.

All major credit cards / PayPal / Apple Pay / Shopify Pay / Google Pay

We're so sorry you didn't love your Helias product. Please reach out to [email protected] with your order # (HO#) and the products you'd like to exchange or return, and we'll take care of the rest.

All returns must be processed within 30 days of receiving the order. It should be in its original packaging. Order # (HO#) must be provided to place a return. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at [email protected] and we'll help you place the return.

Credit card refunds usually take 15-20 business days to appear on your statement.

If you received a product different from the one that you ordered, we’re very sorry about that! Please contact us at [email protected] and we’ll be sure to get you the products you ordered!

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